Terms & Conditions
Please read the following booking conditions carefully, as they set out the terms and conditions of the contract between you and Eyes for Africa – SA Travel Facilitators upon making a booking.
Bookings, save for late bookings as referred to here under, are confirmed on the condition that a non-refundable deposit, of a minimum of 25% of the total land price together with full payment in respect of the airfare, is paid to Eyes for Africa within 72 hours of confirmation of your bookings. You will be advised at the time of booking what payment is required for your particular arrangements. The balance of the cost of your travel arrangements must be paid no less than 45 days prior to departure. If your booking is made within 45 days of departure, the total cost of your travel arrangements must be paid at the time of booking. Please note: FAILURE TO PAY ON TIME WILL RESULT IN THE AUTOMATIC CANCELLATION OF YOUR BOOKING
2) Price Changes
a) The costs associated with travel arrangements are not always stable, and currency movements can fluctuate sharply. It is impossible to predict these movements in advance. When you book a package through us, we reserve the right to pass on any surcharges to you. Surcharges may be imposed to cover increases in transportation costs, including the costs of fuel and security charges, taxes or fees chargeable for certain services such as landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates applied to a particular package.
b) Peak season surcharges and block out dates may apply.
c) Should the client make a group reservation & subsequently the group numbers deviate from the minimum number required for the booking, Eyes for Africa reserves the right to re-cost the price and raise a surcharge. Should any client refuse to accept and pay such surcharge, it may result in cancellation of the booking and forfeiture of all payments made.
d) Eyes for Africa guarantees the price of land arrangements, only once full payment is received.
3) Methods of Payment
a) Cash or EFT Transfers only: We accept EFT transfers, or cash deposited into our bank account, subject to condition that the EFT transmission report or the cash deposit slip is provided to ourselves and such payment has been confirmed as received by ourselves.
It is strongly advised that all clients take out adequate insurance cover such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. Eyes for Africa will not be responsible or liable if the client fails to take adequate insurance cover or at all.Please note that various credit card companies offer limited levels of travel insurance, which Eyes for Africa does not consider sufficient cover for international travel. Kindly check with the respective credit card companies in order to obtain specific details of the cover.
5) Flight and Other Travel Timings
Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions, the need for constant maintenance, and the ability of passengers to check-in on time. There is no guarantee that flights, ferries, ships, trains or coaches will depart at the times stated on any itinerary or tickets which you receive. All timings are estimates only, and we do not accept any liability for any delay, however arising, or for any schedule alterations.
6) Flight Reconfirmation
It is your responsibility to ensure that you reconfirm the departure date and times of all your flights at least 72 hours prior to departure. This is particularly important in respect of subsequent journeys once leaving South Africa and Eyes for Africa hereby specifically excludes any liability for any delay and/or loss as a result of your failure to reconfirm any flight and/or connecting flight.
a) Documents (vouchers, itineraries, etc.) are only prepared on receipt of full payment of the package price, and signed & completed Booking Form, and will be ready 3 weeks prior to departure unless requested earlier. Documents will be sent to you via email.
b) It is important that you check all details of your travel documents (including your itinerary) before leaving South Africa. If there are any inaccuracies on any of your travel documents, or should you have any further queries, you should contact your travel agent immediately. Eyes for Africa will not be liable for any delay and/or loss occasioned as a result of any inaccuracies on any travel documents once you are in receipt thereof and you have left South Africa.
8) Unscheduled Extensions
In the unlikely event of there being an unscheduled extension to the holiday caused by flight delays, bad weather, strikes, or any other cause which is beyond the control of Eyes for Africa, it is understood that the expenses relating to these unscheduled extensions, (hotel accommodation etc.), will be for the account of the passenger. Eyes for Africa accepts no liability for changes, omissions or delays before or during the course of any holiday occasioned by technical difficulties, weather conditions, strikes or communication breakdowns or the like.
9) Changes by You
a) If you wish to make a change to your booking we will endeavour to assist you to make the change wherever this is possible. You will have to pay all charges, whatever kind, imposed by the suppliers providing that component part of your travel arrangements when amending a booking any time prior to departure. Fares will be re-quoted at the time of amendment.
b) After departure it is understood that extra expenses incurred as a result of any change will be for the passenger’s account, and any unused service will not be refunded.
10) Cancellation by You
If you wish to cancel your booking you must advise Eyes for Africa immediately. You will be liable to pay the following cancellation charges:
Eyes for Africa charges a cancellation fee as follows:
1) Cancellation 6 weeks or more prior to arrival date will be liable to administration handling fee of 25%
2) Cancellation 4 weeks prior to arrival will be subject to a 50% cancellation fee
3) Cancellation 2 weeks prior to arrival will be subject to 100% cancellation fee
Any monies, which you have already paid to us, will be taken by us as payment or part payment of any cancellation charges.
11) Our Right to Change Your Travel Arrangements
a) A significant change to your travel arrangements would include a change in the departure date from South Africa; where the flight times are changed by more than 12 hours or a change to a lower standard of accommodation to that which is booked. In these instances of significant changes to your travel arrangements Eyes for Africa undertakes to advise you thereof as soon as reasonably possible before your departure date to obtain your further instructions in this regard.
b) All other changes are minor changes. A minor change can be made at any time and, if practicable, we will advise you of any such change prior to departure but we are not obliged to do so. Such minor changes may be made by Eyes for Africa, in its discretion, who will not be responsible or liable for the payment of compensation to you as a result of such minor changes.
c) Every effort is made by Eyes for Africa to adhere to confirmed itineraries; however, we reserve the right to make changes to your travel arrangements when it becomes necessary to do so.
d) Should any travel component be confirmed by Eyes for Africa and this component is cancelled by the supplier for whatsoever reason, then in such instances Eyes for Africa will accept no liability for the cancellation thereof.
a) If you are dissatisfied, you must notify Eyes for Africa immediately to enable us to resolve the problem. Failure to give us the opportunity to resolve any problem at the time it occurs may result in either a reduction, or complete extinction, of any rights which you may have to claim compensation.
b) Whilst every effort will be made to resolve your complaint to your satisfaction, it is specifically recorded that Eyes for Africa in no way accepts liability for any claim.
13) Passports, Visas and Health
It is entirely the clients duty to ensure that all passports & visas are current, valid, obtained on time and that any vaccinations, inoculations, prophylactics (e.g. for malaria) and the like, where required, have been obtained. Passports must be valid for 6 months after return to South Africa. Please check the requirements before travelling. Eyes for Africa will endeavour to assist the client but such assistance will be at Eyes for Africa discretion and the client acknowledges that in doing so, Eyes for Africa is not assuming any obligation or liability and the client indemnifies Eyes for Africa against any consequences of non-compliance. It is the clients duty to familiarise him/herself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements. The client must ensure that the details supplied to Eyes for Africa mirror those details shown on their passport for international travel and ID documents for local travel.
14) General Information
a) Medical Problems: If you or any member of your party has any medical problem or disability which may affect your holiday, you need to give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation. We reserve the right to cancel the reservation should we become aware of any such medical problem or disability which has not been disclosed.
d) Renovations: Hotels and guesthouses undergo renovations from time to time and take all possible steps to limit disruption to their guests. We will not entertain complaints or requests for refunds if a hotel is carrying out renovations whilst a guest is resident. If we are specifically advised of renovation work, dates may be provided. It is important to remember that these are subject to change and we are not always notified.
e) Charges to your credit card: Any charges made to your credit card whilst away are your responsibility. Eyes for Africa will not be responsible, nor accept responsibility for having these charges reversed or corrected upon return to your country.
f) Drivers Licence: Even if you have obtained an international drivers licence, please take your national driver’s licence with you.
g) Confidentiality: Subject to statutory constraints or compliance with an order of court, Eyes for Africa undertakes to deal with all client information of a personal nature on a strictly confidential basis.
15) Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss, as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, health threats such as viruses, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
16) Responsibility and Limitation of Liability
Eyes for Africa accepts no liability whatsoever for any loss, damage, injury, accident, delay, or any other irregularity howsoever arising. Eyes for Africa makes every effort to ensure that all the arrangements and services connected with a passenger’s itinerary will be carried out as specified in the most efficient and effective way possible. However, we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for errors and omissions of such suppliers.
This document together with Eyes for Africa’ standard booking form and Eyes for Africa invoice / itinerary constitutes the sole record of the agreement between the parties. No party shall be bound by any representation, warranty, and promise of the like not recorded herein. Client acknowledges that he/she has not relied on any matter or thing stated on behalf of Eyes for Africa or otherwise that is not included herein. No addition to the Eyes for Africa standard booking conditions shall be of any force or effect unless in writing and signed by or on behalf of the parties. All costs and disbursements, including legal costs on the attorney and client scale incurred by Eyes for Africa in recovering any damages and payments payable by the passenger to Eyes for Africa shall be for the passengers’ account. This agreement shall in all respects be governed by and construed in accordance with the laws of the Republic of South Africa. The passenger hereby consents to the jurisdiction of the Magistrates Court having jurisdiction over its person in respect of all proceedings in connection with this agreement.
18) The Client and Authority
The person requesting such quotations or estimates or making such booking or to whom any service is rendered, is deemed to have read and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as “the Client”)
Any visual, whether it be a video, a photograph or an illustration, used by Eyes for Africa are copyrighted and are therefore not to be used or replicated in anyway without prior consent by us or the supplier. Visuals reflected on any of our marketing materials or otherwise are a representation only as some images have been enhanced for effect